Category: Troubleshooting


October 19, 2015

Editing your local hosts file will allow you to point your domain to a new IP address just for your local computer, without having to update your website’s DNS. This is especially useful for testing a website during / after a server migration. This way you can be sure everything works properly on the new …

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March 18, 2015

If you install an extension to Magento and it crashes your site or causes some odd errors, don’t panic. Luckily it’s fairly simple to disable any extension in Magento. Nine times out of ten this will stabilize things enough to bring your site back up until you can troubleshoot the issue. Magento Admin Provided you …

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March 6, 2015

Problem We recently had a client, Michael, contact us about an issue he was experiencing on his site, www.marvelousproducts.com. When viewing his website on any iOS device such as iPhone, the Chrome browser was showing a yellow padlock for any SSL portions of their site (screenshot). We commonly see this on desktop versions when there is an element …

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February 26, 2015

Trying to login to the admin panel but it just refreshes with no error message? Don’t fret. It’s probably an easy fix. The Cause This issue happens when you successfully login  (username / password match database) but for some reason Magento can’t link your session to the cookie properly. For a successful login to the Magento …

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February 17, 2015

4 Ways to Disable Magento Compiler First off we’re assuming you have a basic understanding of what the Magento compiler is. Outlined below are a few different methods to disable the compiler. 1. Magento Admin Login to your Magento admin panel Navigate to System > Tools > Compilation Click “Disable” Now flush the Magento cache Navigate …

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February 9, 2015

If you’re getting logged out of your Magento admin after some time you can easily increase the session timeout. For most system just increasing the value in Magento will suffice. If you increase the admin value and you’re still getting kicked out before that value, you need to check your PHP settings as well. How …

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February 1, 2015

The Magento error “Integrity constraint violation: 1062 Duplicate entry XXX for key XXX_increment_id” is caused by a discrepancy between one of the sales or log tables within your Magento store. Not to worry. It’s actually a rather simple fix. PLEASE before you do anything with your database be sure to take a backup! Here’s quick post …

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